Dispatcher Coordinator

Dispatcher Coordinator Responsibilities:

• Receive emergency and non-emergency calls, accurately recording pertinent information.
• Address inquiries and resolve issues by conveying information or offering appropriate solutions.
• Receive and dispatch orders for products or deliveries in a timely manner.
• Prioritize incoming calls based on urgency and importance, ensuring efficient allocation of resources.
• Utilize radio, phone, or computer systems to dispatch crews, vehicles, or other field units to designated locations.
• Monitor the routes and status of field units, coordinating and prioritizing their schedules accordingly.
• Provide field units with relevant information regarding orders, traffic conditions, obstacles, and any special requirements.
• Enter data into computer systems and maintain detailed logs and records of calls, activities, and other relevant information.

Requirements:

• Proven experience as a dispatcher or in a relevant position within a dispatching environment.
• Tech-savvy with proficiency in relevant methods such as Computer-Aided Dispatch (CAD).
• Fast typing skills and experience in data entry to ensure timely and accurate documentation.
• Knowledge of procedures and guidelines for handling emergency situations effectively.
• Proficient in English, both oral and written, to facilitate clear communication with stakeholders.
• Exceptional organizational and multitasking abilities to manage multiple tasks efficiently.
• Active listener with excellent communication skills to convey information clearly and effectively.
• Sound judgment and critical thinking skills to make informed decisions in dynamic situations.
• High school diploma or equivalent qualification.