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Dispatcher Coordinator

Dispatcher Coordinator Responsibilities:

  • Receive emergency and non-emergency calls, accurately recording pertinent information.
  • Address inquiries and resolve issues by conveying information or offering appropriate solutions.
  • Receive and dispatch orders for products or deliveries in a timely manner.
  • Prioritize incoming calls based on urgency and importance, ensuring efficient allocation of resources.
  • Utilize radio, phone, or computer systems to dispatch crews, vehicles, or other field units to designated locations.
  • Monitor the routes and status of field units, coordinating and prioritizing their schedules accordingly.
  • Provide field units with relevant information regarding orders, traffic conditions, obstacles, and any special requirements.
  • Enter data into computer systems and maintain detailed logs and records of calls, activities, and other relevant information.

Requirements:

  • Proven experience as a dispatcher or in a relevant position within a dispatching environment.
  • Tech-savvy with proficiency in relevant methods such as Computer-Aided Dispatch (CAD).
  • Fast typing skills and experience in data entry to ensure timely and accurate documentation.
  • Knowledge of procedures and guidelines for handling emergency situations effectively.
  • Proficient in English, both oral and written, to facilitate clear communication with stakeholders.
  • Exceptional organizational and multitasking abilities to manage multiple tasks efficiently.
  • Active listener with excellent communication skills to convey information clearly and effectively.
  • Sound judgment and critical thinking skills to make informed decisions in dynamic situations.
  • High school diploma or equivalent qualification.
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