• Home
  • About Us
  • Services
  • Online Store
  • Specials
  • Rush Link Cable TV
  • Policy
  • Contact Us

Help Desk Support Analyst

Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements:

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent
Copyright @ 2004-2019 Rush Link Computers LLC All rights reserved.
All prices and specifications are subject to change without notice. RushLinkComputers.com is not responsible for typographical errors.
All typographical errors are subject to correction.
PayPal and Credit Cards Accepted